GROUP TRAINING POLICY
If purchasing a package, ALL sessions must be used before the session ends - there will be a week break following each session. NO refunds, rollovers or sharing with someone else. Class passes EXPIRE after the session is up.
A cell phone is the official time keeping unit -- Please be on time for appointments and classes. Semi-private sessions that start late due to a client's late arrival will still end one-hour from the original planned start time.
For semi-private training, class will always start at the exact appointment time.
The trainer will wait 15 minutes before it is considered a "no show" for personal training.
If purchasing a training package, payments must be paid in full prior to scheduling of sessions.
Per Session: If purchasing by the session, payments must be paid either before or right after the class ends.
CANCELLATION POLICY (Applies to Semi-Private Training Only)
We hope that you understand that our schedules are very tight and as they say, “time is money”. We feel that we have a very fair cancellation policy that allows the client to give proper notice and not be penalized for the cancellation.
Clients must cancel out of a training session with at least 12 hours’ notice.
If you cancel within the 12-hour time period of the start time of the session, you will be charged for that session.
Each client will have a certain amount of “no shows”, depending on the package purchased (shown below), meaning they can late cancel and not be penalized.
2 Sessions per week package – 1 No Show
3 Sessions per week package – 2 No Shows
All cancellations and rescheduling must be done by texting Kayla at: 209-535-6356 or firstname.lastname@example.org.
Sorry, there are no refunds for BODYBEST•FIT purchases. No Rollovers. No sharing sessions with someone else.
Make progress… not excuses!
Policies are subject to change at the discretion of BODYBEST•FIT. Any policy change will be posted to www.bodybest.fit.